FREQUENTLY ASKED QUESTIONS

GOLD’SFIT™

Are the classes for all levels? What if I can’t do everything?
Yes, one of the best parts of GOLD’SFIT is that our coaches will scale any workout to meet you where you are.

Are there any prerequisites?
No, just be sure to share any limitations with the GOLD’SFIT coach prior to class starting.

How early should I arrive for my first class?
It is recommended to arrive at least 15 minutes early to your first GOLD’SFIT class to allow time to get checked in and acquainted with your coach.

How do I register for class?
You may do so using the GOLD’S STUDIO app, or here on our website.

What if I haven’t signed up when I arrive to class, how do I check in?
There will be a tablet in the room to check in, please see a GOLD’SFIT coach for details.

GOLD’SBURN™

Are your classes for all fitness levels? What if I can’t do everything?
Yes, whether you are a first time guest or a conditioned athlete, you control your intensity throughout the entire workout. This low impact, high intensity workout is geared for all fitness levels.

How do I register for class?
You may do so using the GOLD’S STUDIO™ app, or here on our website.

What time should I arrive to class?
It is recommended that you show up 15 minutes prior to the class start time to allow time for setup and check in.

When is the schedule released so I can register for classes?
You will be able to book classes up to two weeks in advance of the class taking place.

How does the waitlist work?
When someone cancels their class reservation, the next person on the waitlist is automatically moved into the class and into the position that was canceled. You will receive an email immediately notifying you. Three people will be able to be on the waitlist at a time.

What if I want to switch positions?
You may do so using the GOLD’S STUDIO app, or here on our website, depending on availability. Just sign in to your account and click on “View All Classes.”

Can I just show up?
While you can just show up prior to class, you are not guaranteed a position. In an effort to keep class quality high, we do limit the size of the class. If there is an open position, you can register and take that position right before class. If there class is already full, you can add yourself to the waitlist and, should someone not show up, be allowed to take their position.

What is the cancellation policy?
Reservations may be cancelled without penalty 12 hours before the class start time. Cancellations outside of that window will either deduct a session, or, for our Unlimited Session members, there will be a $15 no-show fee charged to your account.

Anything else I should know?
All personal items must be stored in the designated cubby, or inside the locker room. For safety and security reasons, we do not allow large bags to be brought into the GOLD’SBURN studio, or allow personal belongings on the gym floor.

GOLD’SCYCLE™

Are your classes for all fitness levels? What if I can’t do everything?
Yes, whether you are a first time rider or a conditioned athlete, you control your intensity throughout the entire workout. This low impact, high intensity workout is geared for all fitness levels.

How do I register for class?
You may do so using the GOLD’S STUDIO app, or here on our website.

What time should I arrive to class?
It is recommended that you show up at least 15 minutes prior to the class start time to allow time for setup and check in. First-time riders are encouraged to arrive 30 minutes prior to class.

When is the schedule released so I can register for classes?
You will be able to book classes up to two weeks in advance of the class taking place.

How does the waitlist work?
When someone cancels their bike reservation, the next person on the waitlist is automatically moved into the class and onto the bike that was canceled. You will receive an email immediately notifying you. Three people will be able to be on the waitlist at a time.

What if I want to switch bikes?
You may do so using the GOLD’S STUDIO app, or here on our website, depending on availability. Just sign in to your account and click on “View All Classes.”

Do you require cycling shoes? If yes, what type of clip do I need?
Cycle shoes are not required for GOLD’SCYCLE. Our bikes are compatible with SPD clips. We recommend using indoor cycling shoes for the best efficiency.

What is the late policy?
The doors lock at the scheduled start time to preserve the GOLD’SCYCLE experience. If you are not in the classroom at the scheduled start time, it is considered a no-show.

What is the cancellation policy?
Reservations may be cancelled without penalty 12 hours before the class start time. Cancellations outside of that window will either deduct a session, or, for our Unlimited Session members, there will be a $15 no-show fee charged to your account.

Anything else I should know?
All personal items must be stored in the designated cubby, or inside the locker room. For safety and security reasons, we do not allow large bags to be brought into the GOLD’SCYCLE studio, or allow personal belongings on the gym floor.

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